Please click on the links below to view the FAQ answers.
What covid-19 measures do you employ in your properties?
We take your safety very seriously and so to ensure that your holiday home is meticulous when you arrive we employ extremely strict Covid-19 cleaning measures.
How much deposit do I have to pay to secure our holiday?
We ensure that not only are all linen and towels cleaned at temperatures in excess of 63 degrees but that all surfaces, handles, machines are cleaned using appropriate measures.
Any contractors that attend your property i.e pool cleaners will attend either early in the morning and/or when you are not in your property.
All our contractors are COVID-19 compliant. On a two-week holiday where we do a mid-holiday laundry change we will arrange a suitable time for our cleaners to arrive to minimise any contact.
We normally ask for a 20% deposit to reserve your holiday dates. By agreement, we can take an initial 10% deposit as long as the other 10% is paid within 4 weeks
Will I lose my deposit if we can´t travel because of coronavirus (COVID-19)?
Upto 8 weeks prior to departure we will always refund the deposits of our guests as long as we receive a request in writing. 2020 changed the face of the travel industry and so in 2021 we will continue to monitor the situation throughout the year talking to our guests as we find out the impact of the vaccination programme.
When do I have to pay the balance for my holiday?
We never envisage arriving at the 8-week cut off without being confident that your holiday will proceed.
Your balance is due for payment 8 weeks prior to arrival (including any security deposit). In 2021 as we understand the impact of coronavirus, we may amend this to support our guests and for them to have confidence in us as a business.
Are there any vegetarian restaurants nearby?
Jávea has a number of excellent vegetarian and vegan restaurants:-
What time do we have to leave the villa on the last day of our holiday?
V-THOS – Excellent Vegan restaurant
La Cocina – Specialises in vegetarian but also serves meat
Buddha Palace – Excellent Indian restaurant offering wide vegetarian menu
On top of that most restaurants in Jávea offer a wide selection of vegetarian menus including
Posedenia, Giulia, Masena, La Fontana.
Due to the need to deep clean all villas prior to arrival of our next guest, the departure time on the last day of your holiday is 10am. Cleaners may arrive from 8am but will clean outside areas and work around you as guests.
What time can we check-in when we arrive?
Check-in time is from 4pm on your day of arrival. If you arrive early on your first day give us a call. Whilst your villa may not be ready until 4pm we are more than happy to take your suitcases in so that you can explore Jávea.
Is there someone we can contact in case of emergencies?
We run a 24-hour helpline to help and support you whilst you are on holiday. From 8am to 6pm our knowledgeable staff will help you with any type of queries that you have including local restaurants, market days, anything that will help make your holiday better. From 6pm to 8am the helpline deals with emergencies ONLY.
Is there a local market?
There is always a market open in and around Jávea. Your ‘Information Booklet’ in your property lists where and when they are available.
When are the local fiestas?
As with markets there is always a fiesta in Spain. Your ‘Information Booklet’ in your property lists what fiesta is running and where in and around Jávea it is.
How far away are the water/amusement parks?
All water and amusement parks are located in and around Benidorm, approximately 40 minutes from Jávea. We can ensure that you get discount tickets for you group. Check out all the parks in your ‘Information Booklet’.